Troubleshooting

Frequently Asked Questions for the Boost Upsell app

Main reasons as to why Upsell offers are not showing up
When you find your Upsell offer not working after adding the target product, here are the possible reasons as to why it is not showing up on your site: 1. ...
Wed, 3 Jul, 2019 at 7:32 PM
Boost Upsell is not working on mobile.
By default, the Boost Upsell will only show up on desktop. To enable Boost Upsell on mobile, go to app Settings >> Other Settings >> Activate on...
Wed, 3 Jul, 2019 at 7:34 PM
How to import and export offer list with Boost Upsell?
With Boost Upsell app, you can Import and Export offers in no time! This helps you to manage your offers easily. Simply go to Add-to-cart Upsell manag...
Wed, 3 Jul, 2019 at 7:34 PM
Why is my Upsell offer being added to cart twice?
If the target product in your upsell offer is being added to cart twice, this is because your store ajax cart setting does not match the setting in the dete...
Wed, 3 Jul, 2019 at 7:36 PM
Why am I getting "Replace" instead of Add-to-cart button?
When up-selling a similar or an upgrade from the target product, you may enable the Replace button.  However, if you prefer your customers to simpl...
Wed, 3 Jul, 2019 at 7:42 PM
How to remove remaining codes after uninstalling Boost Upsell app?
By default, the codes will be removed upon uninstalling the app however in some cases, codes that were automatically injected during the app installation by...
Wed, 3 Jul, 2019 at 7:59 PM