On My Orders page, you will be able to manage all your orders with Print Hub products.
- All Orders: All of your orders will be listed here to give you an overview of your business.
- Unpaid: These orders have been paid by your customers and are now waiting for payment on your side. We'll process these orders automatically at 0:00 AM (UTC+0) everyday. To enable automatic payment, make sure you add a credit card or other payment methods. Alternatively, you can go to Manage Payment to pay for your orders manually (Learn more about order process here)
- Awaiting Shipment: Orders that have been paid with your credit card but not shipped out. Our suppliers processing time usually ranges from 3 to 5 days until they can be shipped to customers
- Fulfilled: These orders have been automatically fulfilled and are on the way to be delivered to your customers' hand. We'll update tracking number & send notifications to your customers automatically. Tracking numbers will also be updated in order status so you can easily keep track.
- Canceled: When you cancel/ partially cancel or refund/ partially refund orders, they will be displayed here. You can only cancel unpaid orders since paid orders have been sent to our suppliers for fulfillment and cannot be cancelled at this point.
- On Hold: In any cases you need more time to confirm your orders, you can put them on hold. You can only hold unpaid orders since paid orders have been sent to our suppliers for fulfillment and cannot be held at this point.
- In Review: Orders with issues or errors will be shown here. We may need you to review and update your orders accordingly. If issues cannot be resolved, please contact us for more information.
Don't hesitate to contact us anytime you need more support!